Terms & Conditions

Ordering

To purchase a product, or just to put it into your shopping basket for a later decision, choose the item and make any associated product choices e.g. colour, then click the 'Add to Cart button'. You can view the contents of your basket at any time by clicking on the 'Cart' button. When viewing your cart you have the option to update your order by amending product quantities or removing items.

When you have selected the products you would like to purchase proceed to the checkout. At the checkout, all customers have the option to register their details with us. This allows you to check the status of your order, and receive updates on new products or special offers. If you do not wish to register your details the order can be completed with the provision of an email address only.

If for some reason a product is out of stock we will contact you with the options of waiting for the item to be back-ordered, receiving only those items currently in stock or cancelling the full order.

Enquiries and fulfilment

We aim to answer any enquiries promptly and pack and ship products within 48 hours of your order being received. You will receive email notifications to confirm that your order has been received and shipped.

Checkout Process

To place an order you must accept our terms and conditions by ticking the box during the checkout process. You will be required to enter the necessary contact and payment details. Once the order is complete a confirmation email will be sent to the email address provided.

Invitation to Treat

The goods on our website are an "Invitation to Treat" only. This means we will only accept an order when we (Royal Armouries Trading and Enterprises Ltd.) send you an email informing you that we have received the order and have accepted your request to purchase.

This is in addition to the confirmation email that your order request has been placed on the website and forwarded for processing. It does not indicate that a contract exists between us.

If an item has been incorrectly displayed on our website we reserve the right to refuse an order for the item. If you have placed an order for this item we will contact you letting you know that a refund has been issued and informing you that you may purchase the item at the correct price if you would like.

Payment

All prices are inclusive of VAT (where applicable) at the current rate. The total cost of your order is the price of the items plus associated delivery charges. Payment is taken in sterling (UK currency). Your card will be debited to the equivalent exchange rate.

All credit/debit cardholders are subject to validation checks and authorisation by our payment service provider, WorldPay, and the card issuer. If your card issuer refuses to authorise payment, we will not be liable for any delay or non-delivery of goods.

We accept the following cards: MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB, Solo and Maestro. We do not retail these details. It is not possible to use any other payment method. If you wish to pay by any other method please contact the Museum on the details provided below.

Security and Data Protection

Your financial details are entered in a secure environment using WorldPay our payment service provider. To confirm this, the browser address bar should begin with https:// indicating that you are on a secure web page.

If you require more information on WorldPay's current security procedures, these can be found on the WorldPay landing page during checkout.

Communications

You will receive a number of emails from us after you have placed your order.

The first email you receive will say that your order has been processed; this is our acknowledgement that we have received your order.

Once your order has been shipped or your ticket has been reserved ready for collection on the day of the event, you will receive an email that says that your order has been completed.

After your order has been shipped we will email you to invite you to review your purchase and make sure that you are happy with the service you have received.

In the unlikely event that there is a problem with your order we will email you to inform you of this.

Privacy and Cookies

The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 came into force on 26th May 2011 and as a result we are required to provide a separate page for Privacy and Cookies.

Copyright

The images, text and design used in this website are the property of the Royal Armouries Museum and our associated partners Royal Armouries Trading and Enterprises Ltd. The Royal Armouries Museum shop is owned and managed by Royal Armouries Trading and Enterprises Ltd, which is a wholly owned subsidary of the the Royal Armouries Museum.

We do not give permission for anyone to reproduce our content material in any way unless a prior arrangement has been made in writing.

We, (Royal Armouries Trading and Enterprises Ltd.) and you (the customer) agree to submit to the non-exclusive jurisdiction of the English courts.

Your rights under the law are not affected.

Royal Armouries Museum shop is completely dedicated to your total satisfaction. If you have any suggestions or comments regarding our online store please contact us.

Contact Details

Royal Armouries Trading and Enterprises Ltd.

Retail Department

Armouries Drive

Leeds

West Yorkshire

LS10 1LT

Email: shopping@armouries.org.uk

Telephone: 0113 220 1867

Fax: 0113 220 1955